We're a small family business. The hands that make the products are the same hands that pack the orders, manage the website and serve the customers in our small shop. Our aim is to process all orders so that they leave our workshop within 24 hours (working days). In busy periods we may take a little longer, but we guarantee that all orders are processed and dispatched within a maximum of 2 working days unless there is a problem with the order that requires us to contact the customer.
We ship worldwide, with the exception of countries not served by carriers due to exceptional events or countries sanctioned by the EU. If you encounter a problem or have any questions, if you cannot select your country in the shopping basket, please contact us at email@example.com.
If an item is unavailable, the customer will be informed by e-mail. The customer may choose to be reimbursed for the entire order, to be reimbursed for the unavailable item or to replace it with another item at the same price.
Shipping costs are at the customer's expense and are calculated according to the country of destination and the delivery partner. They can be simulated in the basket by entering the country of destination.
We work with the express carriers UPS, CHRONOPOST (DPD), FEDEX and DHL for shipments within Europe and LA POSTE FRANCAISE for the rest of the world.
Average delivery times are as follows (from dispatch):
UPS : 1 to 3 working days
CHRONOPOST (DPD) : 1 to 3 working days
FEDEX : 1 to 4 working days
DHL : 1 to 3 working days
LA POSTE FRANCAISE : 6 to 12 working days
|RELAY POINT||FREE PICK UP RELAY POINT||AT HOME||FREE AT HOME|
|4€||> 75€||8 €||100|
|6€||> 75€||9 €||100|
|6€||> 75€||8 €||100|
|11€ (~21,50lev)||> 75€ (~21,50lev)||12,50€ (~146,27lev)||100 (~195,03lev)|
|10€||> 75€||12,50 €||100|
|DENMARK||7€ (~52,17dkk)||> 75€ (~558,91dkk)||9 € (~67,07dkk)||100 (~745,21dkk)|
|SPAIN||6€||> 75€||9 €||100|
|FINLAND||10€||> 75€||9 €||100|
|GREECE||-||> 75€||9 €||100|
|HUNGARY||5€ (~1899,15Huf)||> 75€ (~28507,42Huf)||12,50€ (~4751,24Huf)||100 (~38009,90Huf)|
|IRELAND||6,50€||> 75€||9 €||100|
||4€||> 75€||9 €||100|
|NORWAY||-||-||12€ (~139,24Nok)||100 (~1160,33Nok)|
|POLAND||4€ (~17,90zl)||> 75€ (~335,17zl)||12,50€ (~55,86zl)||100 (~446,89zl)|
|PORTUGAL||3€||> 75€||9 €||100|
|ROMANIA||10€ (~49,40lei)||> 75€ (~370,59lei)||12,50€ (~61,76lei)||100 (~494,11lei)|
|SLOVAKIA||5€||> 75€||12,50 €||100|
||5€||> 75€||12,50 €||100|
|SWEDEN||7€ (~83,14sek)||> 75€ (~890,77sek)||9€ (~106,89sek)||100 (~1187,69sek)|
|SWITZERLAND||28€ (~26,75Frs)||75€ (~71,66Frs)||12 € (~11,51Frs)||100 (~95,95Frs)|
||5€ (~120,50Czk)||> 75€ (~1808,24Czk)||12,50€ (~301,37Czk)||100 (~2410,99Czk)|
|UK||-||-||6,50€ (~£5,57)||100 (~£85,71)|
|OTHER COUNTRIES||-||-||By weight (calculated at checkout)||
For shipments outside the European Union, the customer may incur additional customs and VAT charges in the country of destination. These costs are the sole responsibility of the customer and we are unable to provide you with any information on this subject. However, you can go to your country's customs website to calculate them.