Refund policy

Right to retract
In accordance with the regulations in force, you have a period of 14 days from the date of receipt of the items to request an exchange or refund. The request must be made before expiry of the deadline. Returned products must reach us in perfect condition and in their original packaging. Any item used by the customer will not be taken back or exchanged.
The shipping costs of the exchange (return and new shipment) are the responsibility of the customer. The products must be properly packaged so as not to suffer any damage during transport.

In the event of a return request due to an "E&S Traditional Shaving" error, the shipping costs will be fully reimbursed. However, this exchange will take place when the customer has returned the products that do not correspond to his order. The products must be properly packaged so as not to suffer any damage during transport.

Before returning the items, the customer must download the withdrawal form, complete it and send it back by post or email to:E&S Rasage Traditionnel - 55, rue des vergers 67440 SCHWENHEIM or stephane@es-rasage.fr

Customer service
For any information about your order, please contact customer service via our contact form or by phone on 06 38 43 30 07.

Complaints and dispute resolution
For any problem relating to an order, please contact the Seller at the following address:E&S Rasage Traditionnel - 55 , rue des vergers 67440 SCHWENHEIM or by phone at 06 38 43 30 07 from Monday to Friday from 9:00 a.m. to 11:30 a.m. and from 2 p.m. to 5 p.m.

In accordance with the rules applicable to mediation, any consumer dispute must be submitted in advance in writing to the Seller at the address:E&S Rasage Traditionnel - 55 , rue des vergers 67440 SCHWENHEIM

After completing this process with the Seller, the Online Dispute Resolution platform, in accordance with article 14 of Regulation (EU) n ° 524/2013, can be contacted for any consumer dispute and is accessible on the following link:https://webgate.ec.europa.eu/odr/